Refund & Cancellation Policy

Introduction

Thank you for choosing URSel Learning Solutions. This Refund & Cancellation Policy explains how refunds are handled for our online assessments and digital services. Since our products are digital and instantly delivered, special conditions apply.

1. No Refund After Access Key is Delivered

Once an access key or test link is delivered via WhatsApp or email, the service is considered fully provided. Therefore, refunds are not applicable after delivery.

This applies to:

URSel MI Test
Aptitude Tests
Employee Assessments
Mock Tests
All digital access-based services

2. Refunds for Duplicate Payments

If a user accidentally makes duplicate payments, a refund will be processed for the extra transaction.

Users must contact us within 24 hours with:

Payment ID
Amount paid
Registered mobile number

3. Technical Issues During Payment

If payment fails but money is deducted, refund is processed automatically within 3–7 working days by the bank/payment gateway.
We do not control bank processing timelines.
If payment is successful but access is not received, contact us with payment ID.

4. Incorrect Details Provided by User

Refunds are not applicable if:

Incorrect WhatsApp number is entered
User does not download or check report
User does not complete the test after receiving access

We will assist in re-sharing access after proper verification.

5. Test Not Completed / User Unavailability

No refund if user does not attempt the test
No refund if user is unavailable after purchase
No refund if user changes decision after receiving access

6. Service Guarantee

In case of technical issues from our side:

A new access key may be issued
OR issue will be resolved promptly

Refund will be provided only if:

Access is not delivered
Issue cannot be resolved

This situation is extremely rare.

7. Contact for Refund Queries

Email: urselmitest@gmail.com
WhatsApp: +91 6238632563

Please include:

Your name
Payment ID
Payment screenshot
Registered mobile number

We will respond as quickly as possible.